"Fabulous location close to lots of pubs with good beer for my partner."
Jane from United States
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"Location, clean, modern. Extremely helpful and friendly staff"
Andrew from United Kingdom
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"A beautiful building, full of history, right on the quayside."
Ruth from Spain
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"The location and views were excellent."
Toni from United Kingdom
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"Excellent stay in a lovely spacious room."
Sarah S from United Kingdom
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Historic Quayside Hotel on Poole Harbour
Amenities
The Old Custom House offers a self-serve breakfast bar with a bean-to-cup coffee machine and pastries on every floor. Private bathrooms with complimentary toiletries are standard in all rooms. Parking is available nearby, with a paid car park two minutes from the hotel.
Rooms
Deluxe Double Rooms with Sea View provide window-side seating facing Poole Quay and the harbour. The One-Bedroom Apartment includes a lounge and kitchen area with a fridge. Budget Twin Rooms and the King-sized Overlord room offer different layouts, all with large bathrooms and high ceilings.
Location
The hotel sits on the quayside, three minutes from Poole Quay Boat Haven and a short walk to the Brownsea Island ferry. Poole Beach is seven minutes away, and the old town with its restaurants and pubs is around the corner. Bournemouth International Centre is 10 km distant, with train station a 20-minute walk.
Dining
The on-site bistro serves breakfast and dinner, with locally sourced ingredients and a full bar. Lunch offers tomato bruschetta on ciabatta and fresh fish fillet sandwiches. The bistro staff are described as friendly and speedy by guests.
Guest Experience
Host Marcus provides pre-arrival check-in instructions and carries heavy luggage up the stairs. Guests receive complimentary pastries, fruit, yogurt, and orange juice at the self-serve bar. The room overlooks the working port with views of boats mooring and passing.
Highlights
Location: On Poole Quay, 3 min from ferry to Brownsea Island
Rooms: Deluxe Double with Sea View, One-Bedroom Apartment, Budget Twin
Dining: Bistro with breakfast, lunch, and dinner on-site
Amenities: Self-serve breakfast bar with bean-to-cup coffee machine
Host: Marcus offers flexible check-in and luggage assistance
“Stepping into this historic building on the quayside feels like a genuine connection to Poole's heritage, with rooms that are surprisingly light and airy, often overlooking the harbour activity. The convenience of free nearby parking and the abundance of local eateries made settling in effortless, leaving me looking forward to a return visit.”
James DavidEditor-in-Chief at Ukdorset
Select your room type
The Old Custom House offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Budget Twin Room
2 persons
20 m²
2 Single beds
Shower
room details
Deluxe Double Room Sea View
2 persons
20 m²
1 Queen-size bed
Shower
room details
Deluxe Double Room
2 persons
30 m²
1 Queen-size bed
Shower
room details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
The Old Custom House offers amenities for your comfortable stay and unforgettable experiences
Facilities: Perfect
9.3/10Review score
General
No smoking on site
Wi-Fi
No pets allowed
Dining
In-room breakfast
Bar/ Lounge area
Children
Cots
Room features
Heating
Tea and coffee facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
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The Old Custom House Location
The Quay, Poole, BH15 1HJ,
Map view
City landmarks
Museum
Poole Museum and Scaplen's Court Museum and Herb Garden
980 m
Landmark
Poole Harbour
960 m
Landmark
RNLI Memorial Sculpture
1.45 km
Museum
Poole Old Lifeboat Museum
1.51 km
Park
Hamworthy Park
1.59 km
Museum
Poole Waterfront Museum
970 m
Shopping Area
The Dolphin Centre
1.85 km
Landmark
Poole Town FC Stadium
1.8 km
Bay
Holes Bay
3.32 km
Park
Upton Country Park
3.12 km
Island
Brownsea Island
2.57 km
Park
Poole Park Santas Grotto
1.92 km
Landmark
Boating Lake
1.54 km
Landmark
Harbourside Park
1.62 km
Park
Poole Park
2.61 km
Landmark
The Project Climbing Centre
1.94 km
Landmark
Evening Hill
3.2 km
Island
Brownsea Island Scout camp
2.74 km
Landmark
Baiter Park
2.45 km
Landmark
Whitecliff Recreation Ground Play Area
2.48 km
Landmark
Lake Pier
2.53 km
Landmark
Lake Beach
2.65 km
Nearby
The Quay
Purbeck Pottery
40 m
Bridge
Twin Sails Bridge
440 m
The Quay
Sea Music Sculpture
30 m
The Quay
Birds of Poole Harbour
150 m
Jolly Sailor
Poole Quay Ferry
220 m
Unit D2-D5
Studio Poole
330 m
The Quay
RNLI Lifeboat Museum
550 m
Restaurants
Da Vinci's Restaurant
940 m
Kiosk 7 The Quay
Custom House Cafe
920 m
The Old Custom House The Quay The Custom House
Rope and Anchor
970 m
4 Sarum Street
King Charles Inn
920 m
1 Thames Street
The Fisherman Cafe
990 m
5 High Street
Tin of Sardines Poole Quay
990 m
3 High Street
Rockfish Poole
1 km
9 The Quay
Hotel du Vin Bistro Poole
850 m
Thames Street
Explore Poole
Explore Poole
Top Attractions
Activities
Dining
Entertainment
Poole Museum and Scaplen's Court Museum and Herb Garden
12 minutes' walk
Local history and culture await at this museum featuring exhibits on Poole's maritime history and beautiful herb gardens.
Poole Harbour
12 minutes' walk
A must-see natural landmark, Poole Harbour is perfect for scenic walks, boating adventures, and stunning views of the coastline.
Brownsea Island
30 minutes' walk
Famed for its wildlife and natural beauty, Brownsea Island offers walking trails, campgrounds, and glimpses of red squirrels.
Water Sports
12 minutes' walk
Thrill-seekers can enjoy kayaking and paddleboarding at the harbour with rental options available right on Poole Quay.
Yoga at the Beach
20 minutes' walk
Relax and rejuvenate with beach yoga sessions offered near Sandbanks, perfect for unwinding against a natural backdrop.
Da Vinci's Restaurant
12 minutes' walk
Italian cuisine in an elegant setting. Signature dishes include homemade pasta and fresh seafood; reservations recommended.
Rope and Anchor
12 minutes' walk
Casual pub fare with local beers and a welcoming atmosphere. Ideal for a group meal or a solo drink after a day of activities.
Poole Lighthouse
25 minutes' walk
A vibrant arts venue hosting live music, theater, and comedy shows. Check their schedule for family-friendly performances.
The Project Climbing Centre
25 minutes' walk
Indoor climbing for all skill levels, offering a unique challenge and fun for families or friends. Great for active entertainment.
Getting around
City Centre
Poole 6 min · 500 m
Airports
Bournemouth (BOH) 31 min · 20.3 km
Southampton (SOU) 92 min · 61.1 km
Train
Poole Railway Station 11 min · 900 m
Poole Train Station 11 min · 900 m
Bus
Bus stop 12 min · 1 km
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Property information and rules
Check-in
from 15:00-21:30
Check-out
from 06:00-10:00
Internet
Wireless internet is available in the entire apartment for free.
Pets
Pets are not allowed.
Number of rooms:
6
Reviews and Ratings
Feedback about The Old Custom House from previous guests about their experience.
Breakfast
7.5/10
Cleanliness
9.6/10
Comfort
9.6/10
Facilities
9.3/10
Free Wi-Fi
7.8/10
Location
9.8/10
Paid Wi-Fi
8.7/10
Staff
9.4/10
Value for money
9.0/10
Pros
Recently refurbished room
Spacious room
Excellent location
Kind staff
Fantastic views
Cons
Bathroom cleaning issues
Room noise
Stairs access
Guest reviews
based on 532 reviews
9.2/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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